Safe & Balanced Gaming

vb111's commitment to responsible gaming

Q: Where can I get professional help for a gaming problem?

Contact the vb111 support team via live chat or at support@vb111.lat. We will listen and help you take the necessary steps. In addition, having an open conversation with family and trusted friends, and seeking advice from a mental health professional when needed, can be very effective.

Know your limits — vb111 helps you enjoy gaming safely, responsibly, and with awareness.

Let gaming be a source of enjoyment, not stress

Online gaming is a form of entertainment — but the experience is not the same for everyone. vb111 believes that every player's awareness and self-control are the foundation of balanced gaming. That is why we provide tools and information that give you the ability to set your own limits and seek help when needed.

Rather than waiting for gaming to become a problem, taking preventive steps is the smart move. At vb111, you can set deposit limits, take a temporary break, and even close your account entirely if needed. Our support team is always here for you.

21+

vb111 is strictly for those aged 21 and above. Opening an account or playing games by anyone under age is strictly prohibited. We use age verification to ensure that only adults can use the platform.

Our responsible gaming tools

Deposit Limit

Set a maximum deposit amount per day, week, or month. This keeps your budget in check and reduces the risk of overspending. Once a limit is set, a review period is applied before it takes effect.

Time-Out Break

If you feel you need a rest, temporarily close your account for a set period — from 24 hours up to several weeks. During a time-out, logging in or making deposits will not be possible.

Self-Exclusion

If gaming is becoming a problem, apply for a long-term self-exclusion. Once this is in effect, the account cannot be accessed until the set period has ended. Let our support team know — they will act right away.

Loss Limit

Decide in advance the maximum amount you are willing to lose within a given period. Once you reach the limit, the system will automatically notify you so you can make an informed decision.

Reality Check

Enable reminders at regular intervals about how long your gaming session has lasted and how much you have spent. These small reminders are effective at keeping you aware and avoiding excessive time spent playing.

24/7 Support

For any issue, contact vb111 via live chat or email ([email protected]). Our team is available around the clock in both Bengali and English — responsible gaming requests are given priority.

Ask yourself

Is gaming having too much of an impact on your life? Reflect on the questions below. If more than one answer is "yes," reach out to our support team — they will help without any judgment or criticism.

Remember, asking for help is not a sign of weakness — it is courage. vb111 is always here for you.

Are you spending more than your set gaming budget?

Are you playing repeatedly to try to win back money you have lost ("chasing losses")?

Do you feel like you cannot stop gaming even when you want to?

Are you being dishonest with family or friends about how much time and money you spend on gaming?

Are you playing games while neglecting work, studies, or everyday responsibilities?

Are you borrowing money or dipping into savings to fund gaming?

Do you feel restless, anxious, or irritable when you are not playing?

How to activate protection tools

Log into your account

Log into your account at vb111 and go to the "Account Settings" section. There you will find a dedicated tab for responsible gaming options.

Choose the tool you need

Select whichever option suits your needs — deposit limit, time-out, loss limit, or self-exclusion — and set the amount or time period.

Confirm

Once you confirm your selection, the change will take effect. Some limits (such as self-exclusion) cannot be changed before the set period ends once activated — this is an intentional safeguard.

Get support

If you cannot find the setting or need assistance, let us know directly via live chat. Our team will guide you through it step by step.

Some tips for healthy gaming

Gaming at vb111 should be planned as an enjoyable experience. Following these simple habits will help you keep gaming balanced and fun.

Set a budget first

Decide how much you will spend before you start playing. Once you reach that limit, stop — do not try to chase losses.

Set a time limit

Keep a time limit on your gaming sessions. Playing for long stretches in one go reduces your ability to make good decisions — take breaks in between.

Play for enjoyment

Online gaming is a form of entertainment, not a source of income. Winning is great — but the goal is to enjoy yourself, win or lose.

Keep your family informed

Talk openly with family or trusted friends about your gaming habits. An outside perspective can be very helpful.

Do not play under stress

Avoid gaming on tough days or when you are under mental strain. Making decisions while emotional often leads to harm.

Accept losses

There is no guarantee of winning in every game — that is normal. Placing larger bets to try to recover lost money can make things worse.

Need help? We are always here

If you have any concern about gaming — no matter how small — do not hesitate to reach out to the vb111 support team. We help without judgment and with respect.

Live Chat — 24/7 instant support
[email protected] — service available in Bengali and English

Protection for minors

vb111 strictly prohibits anyone under the age of 21 from using the platform. Age is verified during registration, and additional proof may be requested in cases of doubt.

If you have children or teenagers at home, take a few precautions:

Use a password or screen lock on your devices.
Use parental control software on your browser.
Always keep your login details private and turn off auto-save.
Do not share your gaming account or payment card details with children.

More details on self-exclusion

Self-exclusion is a powerful tool that helps you take a short-term or long-term break from gaming on your own terms. When you choose this option:

You will no longer be able to log into your account.
Marketing emails and promotional messages will stop.
Reactivation is not possible within the chosen period.
It does not reactivate automatically when the period ends — you will need to make a conscious decision yourself.
Submit your self-exclusion request directly to the support team.

vb111 believes that making this decision is a brave and sensible step.

Common questions about responsible gaming

After logging into your account, go to "Account Settings" > "Responsible Gaming." There you will find options to set daily, weekly, or monthly deposit limits. If you run into any issues, let us know via live chat or at [email protected] — our team will assist you right away.

Any withdrawable balance in your account at the time of self-exclusion can be returned in accordance with our policy. Our support team will walk you through the exact process in detail. Please speak with the team before submitting a self-exclusion request.

A time-out is a short-term break — typically from 24 hours to a few weeks. Once the set period is over, the account can be used normally again. Self-exclusion is longer-term — while it is active, the account cannot be reactivated before the period ends.

Yes, it is possible to increase a deposit limit — however, a review period is required before the change takes effect. This delay is intentional, so you do not make decisions based on a momentary impulse. Reducing a limit, on the other hand, takes effect immediately.

Contact the vb111 support team via live chat or at [email protected]. We will listen and help you take the necessary steps. In addition, having an open conversation with family and trusted friends, and seeking advice from a mental health professional when needed, can be very effective.

vb111 verifies age during registration and may request additional proof of identity when needed. Awareness at the family level is also important — use password protection and parental controls on your devices, and keep your login details private.

Play with awareness, enjoy the experience

Use the responsible gaming tools at vb111 and enjoy a fun experience in our game lobby.